Step Motors
Integrated Motors
BLDC Motors
Size 23
Size 17
Drivers / Controllers
Stepper Drivers
Stepper Drivers/Controllers
BLDC Drivers
Trinamic-Microchips
Power Supplies
Optical Encoders
Planetary Gears
Accessories
Additional Info
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Lin Engineering RMA Requisition Form for Integrated Products

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In order to better expedite the Failure Analysis of your product, please answer the following questions as best as you can.



PRODUCTS SENT BACK WITHOUT A COMPLETE RMA REQUISITION FORM WILL NOT BE PROCESSED.

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BG Information on the Failed Product
RMA
Complete Part Number on the Unit

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RMA
What is the “Date Code” that appears on the label of the unit?   Where is the Date Code?
RMA

How long was the product installed before failure occurred?

 
RMA
Quantity  
RMA
What is your operating speed (Question applies to stepper product only)?  
RMA
What is the Duty Cycle?  
RMA
What was the current input to the unit when it failed?  
RMA
Step Angle:  
RMA
What was the voltage input to the unit when it failed?  
RMA
Please explain in detail how the product failed?  
RMA
Was the product purchased from a Distributor?   Yes No
RMA
 If yes, which Distributor?  
RMA
Have you had any previous failures with same unit?   Yes No
RMA
What type of Driver was used?  
RMA

When shipment arrived, were there signs of damage from shipment?

  Yes No
RMA
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BG Customer Contact Information
RMA

Name:

 
RMA
Company:  
RMA
Address:  
RMA
City:  
RMA
State:  
RMA
Zip Code:  
RMA
Phone:  
RMA
Fax:  
RMA
Email:  
RMA
Additional Information:  
RMA
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BG Payment Information
 

If Failure Analysis or repair charges are applicable, what payment option would you prefer?

PO (Please enter your PO Number and supply a copy with this form)
Credit Card (All major credit cards are acceptable). Customer will call, fax or e-mail credit card number to a Lin Engineering customer service representative.
 
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BG Automatic Debits
 
Please note that automatic debits will not be accepted or honored for any reason.  If you have a price discrepancy, RMA, or receipt quantity issue please contact your sales account manager.  Once the issue has been resolved, the Lin Engineering accounting department will issue a credit memo(s) which will be sent to you. You may debit Lin Engineering for the credit memo amount once it has been received.
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BG Warranty Policy
 
2 Year Warranty for Motors and 1 Year Warranty for Drivers/Controllers/Integrated Products Only Valid if:

•  Installlation, operation, and maintenenace instructions have been properly followed
•  The Products and Parts have been used under normal operating conditions (if special operating conditions were agreed upon by Lin Enginering and the customer, it must be in writing)
•  The Products and Parts have not been affected by misuse or neglect
•  No corrective work or modifications have been made on the Product or Parts (if modification instructions were given by Lin Engineering, it must be in writing)
•  Lin has received a notice of any defect within thirty (30) days after knowledge of defect
 
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BG RMA User Agreement
 
I agree with all of the terms and conditions set forth by Lin Engineering
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* Thank you for submitting the RMA requisition form to Lin Engineering.  If you have additional information regarding the product failure, please email to sales@linengineering.com.
A Lin Engineering customer service representative will contact you within 24 hrs.  Should you have any questions, please contact us via sales@linengineering.com